Frequently Asked Questions

Are we accepting MVA/WSIB cases?

At this current point in time, no

How much clothing do I have to take off?

Whatever you are comfortable with. Removing clothing allows for gliding techniques directly on skin surface

Is it safe to get treated when pregnant?

Yes it is safe to get treated in all stages of pregnancy. Be sure to tell your therapist how far along you are, so they can make any treatment alterations necessary

Do we direct bill?

Starting in December yes. We direct bill to:

SunLife
Blue Cross
Insurers under Telus Health

Is soreness after treatment normal?

Mild soreness can be normal 1-3 days post treatment. If you are ever concerned with your post treatment results, do not hesitate to talk to your therapist for modifications

What about parking?

There is limited paid street parking surrounding the building as well as parking lots next to the building on Orange St. and Queen st. More details are available here

Cancellation Policy

We require 24 hours notice for any cancellations, otherwise clients are subject to 50% cancellation fee (not able to bill through insurance company)

Do we speak French?

Unfortunately, neither of us are currently fluent in French. We are working on correcting this!

Are we wheelchair accessible?

No. We work on the second floor which is only accessible by stairway

Clinic Sickness Policy

Please do not come into clinic if you are showing any acute (first 4-5 days) cold like symptoms. Clients will not be subject to cancellation fee

Should I see Steph or Ben?

There's a ton of crossover between what we do. That said, Ben has specialized tools for fitness-oriented people, and Steph has tools for jaw issues as well as all stages of pregnancy.

Table positioning when pregnant

Prenatal massage is ideally treated in side lying, however there are special bolsters that allow you to comfortably lie on your stomach at any size. Your comfort is top priority!